Fans blast 'atrocious' £14.95 pay-per-view service on BT Sport Box Office

Fans blast ‘atrocious’ £14.95 pay-per-view service on BT Sport Box Office with NO pre-game build-up, interviews or analysis before Chelsea’s clash with Southampton

  • Supporters have criticised BT Sport Box Office for their ‘atrocious’ service  
  • BT’s first pay-per-view offering was Chelsea’s game at home to Southampton 
  • Fans were frustrated with there being no build-up despite the £14.95 fee 

Fans have expressed their frustration with BT Sport Box Office, branding the service ‘atrocious’.

Supporters now have to pay £14.95 to watch Premier League games that aren’t being shown live on television, with the first of those coming on Saturday as Chelsea faced Southampton.

However, the service hasn’t got off to the best start in terms of popularity with viewers, with many bemoaning the lack of pre-game build-up, while there also weren’t any interviews or analysis. 

Fans criticised BT Sport Box Office for their 'atrocious' coverage of Chelsea v Southampton

Fans criticised BT Sport Box Office for their ‘atrocious’ coverage of Chelsea v Southampton

One Twitter user wrote: ‘£15 and there’s not even a build up. BT Sport have the masks on’.

Another wrote: ‘BT Sport charging £15 for Chelsea vs Southampton, you would think that would include some pre-match build-up (interviews, analysis etc). But no… coverage starts at 2.55pm’. 

Another user criticised the disappointing service and stated that it isn’t worth the money. 

They wrote: ‘If the joke of £15 for a game through @btsportfootball wasn’t bad enough, the website is atrocious, it’s a pain to find how to buy, there’s no choice of payment options, clunky checkout and there isn’t even any pre-game buildup. Just tune in for kickoff and thanks for the money.’

Supporters had to pay £14.95 to watch the game but there wasn't any pre-match build-up

Supporters had to pay £14.95 to watch the game but there wasn’t any pre-match build-up

Another individual described the lack of pre-game coverage as ‘ridciulous’.

They wrote: ‘Wow people are paying 15 pounds to have no pre match coverage, absolutely ridiculous!! Everyone stream it or go to pubs to stop this nonsense!!!’. 

Supporters will have to continue paying £14.95 per game for matches that aren’t on television while they are unable to attend games, with Sky Sports having joined BT Sport in introducing a pay-per-view service. These fees are in addition to their normal Sky Sports and BT Sport subscriptions.

Some users criticised BT's overall service, including their 'atrocious' website and 'clunky' checkout service

Some users criticised BT’s overall service, including their ‘atrocious’ website and ‘clunky’ checkout service

Marc Allera, the chief executive of BT’s consumer division, stated that the fee helps cover the costs of showing games, with additional revenue being used to help clubs that are struggling during the pandemic.

Towards the end of last season and in the early stages of this campaign the majority of games, apart from those on Amazon Prime, were shown live on Sky Sports and BT Sport.  

Many fans are opposed to games being shown on pay-per-view, with the hashtag #BoycottPPV trending on Twitter. 

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